top of page

We design clarity
We deliver momentum

dotzandline is a consulting studio specializing in strategy, operations, and technology, helping leaders turn ambiguity into advantage. We blend boardroom thinking with shop-floor execution to create measurable outcomes

WHAT WE DO

End-to-end capabilities

(built for  outcomes)

Strategy & Value

Growth | Design | Advantage

We help organizations define their strategic priorities, design operating models, and create value-driven roadmaps that deliver measurable business impact.

Customer Experience Management

Journey | Feedback | Growth

We design end-to-end customer journeys, implement voice-of-customer frameworks, and embed experience analytics to drive loyalty and business growth.

Physical Threat Analytics (PTA)

Security | Resilience | Control

We help organizations strengthen physical security through advanced analytics, surveillance integration, and real-time anomaly detection.

Operations Excellence

Efficiency | Quality | Resilience

We optimize service delivery, automate repetitive tasks, and embed continuous improvement frameworks that drive sustainable operational excellence.

People & Change Enablement

Leadership | Culture | Capability

We equip leaders and teams to embrace transformation through structured change management, organizational design, and on-the-job learning.

Risk & Cyber

Trust | Resilience | Assurance

We build cyber and operational resilience through structured risk frameworks, compliance controls, and incident readiness programs.

AI, Data & Platforms

Insight | Automation | Scale

We help organizations harness the power of AI, analytics, and digital platforms to make data-driven decisions, automate operations, and scale performance.

Supply Chain

Visibility | Agility | Efficiency

We optimize network performance, improve forecasting accuracy, and build resilient supply chains through data-driven planning and collaboration.

Project & Program Management

Planning | Governance | Delivery Excellence

We help organizations turn strategy into results via disciplined project management—PMO setup, governance, control, and benefits realization for value, time, and quality delivery.

Mechanical Engineer

Industry 4.0 & Lean Manufacturing

“Transform your plant into a smart, lean powerhouse”

Bring together lean principles and Industry 4.0 technologies to unlock higher throughput, lower waste, and operational agility.

Key Benefits

  • Realize productivity uplift through process optimization and automation

  • Reduce downtime & maintenance cost via predictive systems

  • Lower energy & material waste through smart monitoring

  • Scale efficiently with data-driven systems and lean controls

  • Build a future-ready factory with modular, digital architecture

WHO WE SERVE

Industry Lenses

We combine domain insight with functional excellence to solve sector-specific problems for manufacturers, financial institutions, insurers, healthcare providers, retailers, technology and telecom players, energy utilities, public sector programs, travel & hospitality, and professional services firms.

Car Factory

Manufacturing & Industrial

Industry 4.0 • Lean • Predictive

We help discrete and process manufacturers embed lean systems, Industry 4.0, predictive maintenance, digital twins, and energy efficiency—building reliable, scalable plants and resilient supply chains.

Image by Aakash Dhage

Banking & Financial Services

Digital • Risk & Compliance • CX

We support banks, NBFCs, MFIs, payment providers, and fintechs in modernizing platforms, redesigning risk & compliance, improving customer journeys, and building analytics capabilities.

Father & Son

Insurance

Underwriting • Claims • Fraud Analytics

From underwriting to claims and distribution, we help insurers digitize processes, improve risk selection, detect fraud, and elevate customer experience with measurable operational impact.

Indian Woman

Healthcare & Life Sciences

Ops • Supply • Digital Health

We work with hospitals, pharma, and medtech to optimize operations, ensure regulatory alignment, digitize care pathways, and improve reliability across clinical and non-clinical processes.

Shop display window

Retail & Consumer

Omnichannel • Demand • Experience

We enable brands and retailers to build omnichannel models, sharpen forecasting, personalize journeys, and optimize logistics to deliver consistent, high-quality experiences.

AI Tech.jpg

Technology

Intelligence • Automation • Scalability.

We help technology, SaaS, and IT service firms build scalable, secure, and intelligent ecosystems accelerating innovation, strengthening governance, and driving profitable growth through AI and automation.

Solar Panels

Energy, Utilities & Sustainability

Transition • Regulation • Assets

We design decarbonization roadmaps, optimize asset reliability, manage regulatory complexity, and build sustainable operating models for utilities and energy providers.

Road Roller

Public Sector

Governance • Digitalization • Citizen Centric

We help governments and development bodies modernize services—driving digital governance, enhancing transparency, and achieving impactful, measurable outcomes for citizens.

Traveling by Air

Aviation, Hospitality & Travel

Journeys • Forecasting • Resilience

We craft guest journeys, improve network and resource utilization, and embed analytics for forecasting and service reliability across travel ecosystems.

Papers

Audit, Compliance & Certification

Trust • Accountability • Governance

We enable enterprises, MSMEs, and professional firms to strengthen trust through transparency, assurance, and governance driving regulatory readiness and certification excellence across all domains.

Image by Dena Skulskaya

Telecom

Connectivity • Agility • Customer Loyalty

We help telecom and broadband operators drive connectivity, loyalty, and efficiency—optimizing operations, enhancing engagement, and unlocking new revenue models in a 5G-enabled world.

Building Under Construction

Infrastructure

Capital Efficiency • Sustainability •  Ecosystems

We help infrastructure developers, EPC firms, and asset operators build smarter, safer, and sustainable ecosystems—digitizing project management, boosting productivity, and embedding ESG-led practices for lasting value.

Building Trust Through Experience

Organizations listed reflect prior experience of team members; no endorsement implied.

Commonwealth Bank of Australia, Citi Bank, Deutsche Bank, Bank of Ireland, Standard Bank, Latitude Financials, Prudential, Aflac, Salesforce, PeopleSoft Pleasanton, British Telecom, Eir Telecom, PhonePe, IndiGo, Saudi Arabian Airlines, South African Airlines, UPS, AstraZeneca, Haemonetics, Apria Health Care, Express Scripts, Max Life, Alight, Flipkart, Ola, MTV, Myntra, Xerox, Aetna, 3M Axis Bank,

HOW WE WORK

From problem framing to

measured outcomes

Diagnose fast

Clarity first — facts before fixes

Identify the right problem before solving it. We run rapid, fact-based diagnostics to define value levers, success metrics, constraints, and a single source of truth for decisions.

  • Value tree & baseline metrics

  • Stakeholder alignment on scope

  • Clear problem statement & outcomes

Working Together

Design plays

Collaboration that creates ownership

Co-create interventions with business owners. Each initiative carries clear SLAs, accountabilities, and weekly performance signals that keep momentum visible and decisions timely.

  • Owner, SLA, and timeline per play

  • Weekly signals & dashboards

  • Pilot scope & success criteria

Business Woman Smiling

Deliver & embed

Execution that endures beyond the project

Turn strategy into sustainable change. We pilot, refine, and scale — embedding SOPs, governance routines, and micro-training so the new ways of working endure.

  • Pilot → scale with guardrails

  • SOPs, governance & capability build

  • Measured outcomes & handover

LET'S GET SPECIFIC

Tell us a little about your challenge. We’ll respond with a crisp action plan.

Thank you for submitting your request!

bottom of page